i have been corresponding with a representative from HealthCheck Systems regarding a purchase i made through them. there was some slight damage and I was hoping to get a small refund. the gal offered to replace the pieces damaged. after about ten emails back and forth trying to explain to her the pieces that were damaged and sending what photos i could, i have given up. she kept saying she was confused as to the damaged "piece", even though i explained SEVERAL times that there was small damage to SEVERAL of the pieces. she finally said that i should contact the manufacturer directly and see if they can figure me out and help since she couldn't seem to understand which "piece" i needed replaced. this was my final email to her.
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Two pictures were of the same chip and two were of two additional parts with damage. And again, in the last picture, it was difficult to get the camera to focus at an angle close enough to show the dent in the wood. This appears to be a bit more complicated than I ever expected and it seems as though you are only offering to replace ONE of the damaged pieces. Therefore, that seems to be the source for your confusion since I have indicated that there are five separate pieces with damage. And I have listed each piece several times in my emails. I don't see how I can be much clearer on the matter. You have thus succeeded in wearing me down into submission. I no longer seem to care about having the items replaced, as it has been more frustrating than I ever imagined. So, well done. I will just think twice before ordering from your company again.
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i am so sick of "customer service". blech.
at least the item is still fully functional and looks pretty. the damage really was minor. i was just annoyed at paying more than i would have liked for a slightly damaged product and wanted a little refund. that's it. all that fuss for that! for nothing apparently.
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